1. Home
  2. FAQ
Frequently Asked Questions

9buddy FAQ — Answers to All Your Questions

Whether it's betting, account, payment, bonus, or technical issues — find clear answers to all your questions here. Check this section before reaching out to support.

Over 30 questions answered here

30+FAQ
6Categories
24/7Live Support
In BanglaFull Support

What can we help you with?

Click any category below or browse the FAQ directly.

Account & Login

Find help here for registration, password resets, profile updates, and login issues.

Deposits & Withdrawals

How to deposit and withdraw via Mobile Pay, Nagad, and Rocket — plus solutions to common transaction issues.

Bonuses & Offers

Answers to all your questions about welcome bonuses, reload offers, cashback, and VIP points.

Betting & Gaming

Guides on cricket betting, Live Casino, understanding odds, and placing bets.

App & Downloads

Help with installing and updating the Android and iOS apps, along with solutions to technical issues.

Security & Verification

Information on KYC verification, identity confirmation, account security, and responsible gaming.

Need help?

If you can't find your answer here, feel free to contact us directly.

Live Chat

No results found. Try searching with different keywords.

Account & Login

Account & Login Questions

Opening an account on 9buddy only requires three things — an active Bangladeshi mobile number, an email address, and your date of birth. Registration is completely free and takes just 2–3 minutes. You may need a photo of your National ID or passport for KYC verification later, but it's not required to register. New accounts are immediately eligible for a welcome bonus. To register, Click here।

No, only one account is allowed per mobile number on 9buddy. This is part of the platform's fair play policy. Attempting to create multiple accounts from the same number or device may result in both accounts being suspended. If multiple family members each have their own mobile number and email address, they may register separate accounts.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. The whole process takes under 2 minutes. Your password must be at least 8 characters long — including numbers and special characters is recommended. If you run into any issues resetting your password, Live Support Contact us.

Completing KYC (Know Your Customer) verification significantly improves your account security. Verified accounts have higher withdrawal limits, faster payment processing, and easier access to support when needed. To complete KYC, upload photos of both the front and back of your national ID along with a selfie. Verification is typically completed within 24 hours.

Entering the wrong password more than five times will temporarily lock your account for security reasons. An unlock link will be sent to your registered email. If you don't see it, check your spam folder. If the issue persists, reach out via 24/7 live chat support — they'll verify your identity and restore access.

Yes, it is possible to change the mobile number or email address on your account, but this cannot be done directly through settings. For security reasons, you will need to contact the support team. You will need to provide proof of both the old and new number, along with a valid ID. Changes are typically processed within 48 hours.

Yes. You can request to close your account at any time. Make sure to withdraw any remaining balance first. As part of responsible gaming, a temporary Self-Exclusion option is also available. Responsible Gaming Find out more on the page.
Deposits & Withdrawals

Payment Questions

9buddy currently accepts deposits via Mobile Pay, Nagad, and Rocket. To make a deposit, log in to your account, go to the "Deposit" section, choose your payment method, and enter the amount. Once you enter your mobile banking PIN, funds are added to your account instantly. The minimum deposit is just ৳200 BDT.

Withdrawals on verified accounts are typically processed within 15 to 30 minutes. During peak hours or on weekends, it may take up to 24 hours. If your KYC verification is incomplete, your first withdrawal may take a little longer. The minimum withdrawal amount is ৳500 BDT.

Deposits are usually credited instantly. Occasionally, network issues may cause a delay of 5–10 minutes. If funds still haven't appeared after waiting, contact live support with your payment transaction ID and a screenshot. Most issues are resolved within 2 hours.

9buddy does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own transaction fee, typically 1.5% or a fixed amount. No additional charges are applied by 9buddy on withdrawals either.

Withdrawal limits depend on your account verification level and VIP status. A standard verified account can withdraw up to BDT 50,000 per day. VIP members enjoy significantly higher limits. VIP Joining the program can increase your limits.

Double-check the number carefully before submitting a withdrawal. Once it has been processed, recovery can be difficult. If you do make a mistake, contact the support team immediately with your transaction ID — the sooner you report it, the better the chances of resolving it.
Bonuses & Offers

Bonus & Offers Questions

New members at 9buddy receive a 100% welcome bonus on their first deposit. For example, deposit ৳1,000 BDT and get an extra ৳1,000 BDT in bonus funds. If you have a promo code at the time of registration, be sure to enter it. To claim your bonus, Register Here।

Bonus funds cannot be withdrawn directly — you need to meet a wagering requirement first. Welcome bonuses typically carry a 5x to 10x wagering requirement, meaning a BDT 1,000 bonus requires BDT 5,000 to BDT 10,000 in bets before you can withdraw. Terms vary by offer, so check the offer page for full details.

Log in to 9buddy every day to earn a daily login bonus. There's also a weekly cashback offer credited to your account every Monday, based on how much you wagered the previous week. VIP Members earn cashback at a higher rate.

When a friend registers using your referral link or code and makes their first deposit, you'll earn a referral bonus. The bonus amount depends on your friend's first deposit. You can find your referral code in the "Profile" section of your account. The more friends you refer, the more bonuses you earn.

Every bonus has a set validity period, typically 7 to 30 days. If the wagering requirement is not met within that period, any unused bonus is automatically cancelled. Your actual deposited funds remain unaffected. You can check a bonus's expiry date under the "My Bonuses" section.
Betting & Gaming

Betting & Gaming Questions

9buddy lets you bet on over 20 sports, including cricket, football, tennis, badminton, and kabaddi. Cricket betting is the most popular among Bangladeshi users — with coverage of all major tournaments including IPL, BPL, and the T20 World Cup. To view all available sports, Sports Visit the page.

Live betting means placing bets in real time while a match is in progress. Odds shift constantly as the game unfolds, making it far more exciting — you can read the action and bet accordingly. Quick decisions are key since odds change fast. To view live matches, Match Odds Go to page.

The minimum bet starts at just ৳20 BDT, making it accessible for any budget. Maximum bet limits vary by sport and market — up to ৳50,000 BDT for standard bets, with higher limits available for VIP members. To check the limit for a specific match, open the bet slip.

Bets generally cannot be cancelled once confirmed. However, some markets offer a Cash Out option that lets you settle your bet at its current value before the match ends. You'll find the Cash Out option on your bet slip. If a match is cancelled or postponed, your stake is usually refunded.

9buddy's jackpot section offers big prize opportunities every day. Log in and Jackpot go to the page and pick your game. For some jackpot games, placing a qualifying bet enters you automatically — no separate registration needed.

9buddy uses decimal odds format. For example, odds of 2.50 mean a ৳100 BDT bet returns ৳250 BDT if you win — a profit of ৳150 BDT. The higher the odds, the lower the probability of winning but the greater the potential payout. For a detailed breakdown, visit the Case Study Visit the page.
App & Downloads

App Questions

Download the 9buddy app directly from the official site. Download The page has both the Android APK and iOS download links. Avoid downloading from third-party sites, as they may not be safe. To install on Android, you will need to allow installation from "Unknown Sources" in your settings.

If the app won't install on your Android phone, go to Settings > Security > Unknown Sources and enable it. Check that you have enough storage space (at least 100 MB). The app may not be compatible with older Android versions (below 5.0). If the issue persists, restart your device and try again, or App View the guide on the page.

Yes, the 9buddy app includes all the features available on the website — betting, Live Casino, deposits, withdrawals, and bonuses. On top of that, the app offers biometric login, push notifications, and faster loading times. For the best mobile experience, the app is the way to go.

Yes, you should keep the app updated. New updates bring security improvements, bug fixes, and new features. Some features may not work correctly on older versions. When you see an update notification upon opening the app, install it right away. The latest update link is always available on the Download Available on the page.
Security & Verification

Security Questions

Yes. 9buddy uses SSL encryption technology to keep your personal and financial information fully secure. The platform complies with international gaming standards and undergoes regular third-party security audits. Hundreds of thousands of Bangladeshi users transact safely on the platform every day.

Go to Settings > Security > Two-Factor Authentication to enable it. You'll receive an OTP to your mobile number, or you can use an Authenticator app. With 2FA enabled, no one can access your account even if they know your password. We strongly recommend keeping it on.

If you notice any suspicious activity, change your password immediately and log out of all devices, then contact our support team right away. They will investigate your account and take the necessary steps to secure it. Never share your password or OTP with anyone.

Responsible gaming means playing for entertainment within your means. 9buddy lets you set deposit limits, take a break, or suspend your account if needed. If you notice any signs of problem gambling, contact support immediately. For more information, Responsible Gaming Read the page.

9buddy FAQ — The Complete Guide

9buddy is one of Bangladesh's most trusted online gaming platforms. Millions of Bangladeshi users enjoy cricket betting, Live Casino, and jackpot games on 9buddy every day. New users often have questions about opening an account, payment methods, or bonuses — this FAQ page is here to answer all of that in a clear, straightforward way.

Signing up on 9buddy is quick and straightforward. All you need is a mobile number and an email address to create your account in minutes. Once registered, deposit easily via Mobile Pay, Nagad, or Rocket and start betting right away. 9buddy's interface is simple and intuitive, so even first-time users can get started with ease.

Payments can feel uncertain, but all transactions on 9buddy are fully secure and protected with SSL encryption. Deposits are credited instantly, and withdrawals typically complete within 15–30 minutes. Verified accounts process payments faster, so it's worth completing your KYC as soon as possible.

Bonuses and promotions are one of 9buddy's biggest draws. New members receive a welcome bonus, regular players get weekly cashback, and VIP members enjoy exclusive offers. Each bonus comes with specific terms and an expiry date, so make sure to read the conditions carefully before claiming.

The 9buddy mobile app is incredibly convenient to use and is available on both Android and iOS. It comes with biometric login, fast betting, and push notifications. The app receives regular updates, so keeping it on the latest version ensures the best experience.

Safe and responsible gaming is a priority at 9buddy. The platform gives users the tools to set personal limits, take breaks, and access professional support when needed. Remember — betting is for entertainment. Never wager more than you can afford.

💡 Tips: If you can't find your answer in this FAQ, reach out to our team directly through the support section below. Our Bangla-speaking support agents are available 24/7.

Need More Help?

If the FAQ doesn't have your answer, reach out through any of the channels below.

Live Chat

For the fastest response, use live chat. Average response time is just 2 minutes.

Start Chat
Email Support

For complex issues, send us a detailed email. You'll usually hear back within 2–4 hours.

Email Us
Help Center

Watch video tutorials and follow step-by-step guides to resolve issues on your own.

View Guide
Get Started Now

Got your answers? Don't wait — jump right in!

Sign up on 9buddy, claim your welcome bonus, and enjoy Bangladesh's best betting experience today.

Register for Free Download the App
বাংলা