9buddy's Privacy Policy — Your Data, Your Rights

This Privacy Policy 9buddy (9buddy.net) outlines our commitment to collecting, using, and protecting the personal information of platform users. By creating an account, browsing the website, or using the mobile app on 9buddy, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That is why our Privacy Policy is written in plain, easy-to-understand English — not complex legal language — so you can truly know what happens with your data.

This policy applies to:

• Applicable to all users of the 9buddy.net website.
• Applies to 9buddy mobile app users.
• Applies to both registered and unregistered visitors.
• Applies to users accessing the platform from any device.

9buddy only collects the information necessary to provide its services. Below is a breakdown of the types of data we collect:

A) Information Collected at Registration

• Full name (as per National ID)
• Mobile number & email address
• Date of birth (for age verification)
• District/Division of Residence
• Preferred Language

B) Information Collected During KYC Verification

• National ID (NID) number and scanned copy
• Passport or birth certificate (where applicable)
• Selfie or live photo (for identity verification)

C) Transaction Information

• Deposit & Withdrawal Amounts and Timings
• Mobile Banking Number (Mobile Pay/Nagad/Rocket)
• Betting History & Game Logs

D) Automatically Collected Information

9buddy uses your data for specific purposes only. Each purpose is clearly outlined below:

• Account Management: Securing logins, password resets, and account safety.
• Payment Processing: Processing deposits and withdrawals accurately.
• KYC Verification: Verifying your identity and preventing fraud.
• Customer Support: Resolving issues and providing support.
• Promotions & Bonuses: Sending you offers based on your eligibility (you can opt out at any time).
• Security Monitoring: Detecting and blocking suspicious activity.
• Legal Obligations: Meeting the requirements of government and regulatory bodies.
• Service Improvement: Running analytics to improve your experience.

9buddy stores your information on secure servers. Our data retention policy is as follows:

Retention Period

Data Deletion

Once the retention period expires, or upon your request (where legally permitted), your data will be securely deleted in a way that makes recovery impossible.

9buddy never sells your data. However, information may be shared with third parties in the following limited circumstances:

Authorized Third Parties

• Payment providers (Mobile Pay, Nagad, Rocket): Only the minimum information required to complete a transaction.
• Identity Verification Services: NID database access for the KYC process.
• Game Software Providers: Session data required for gameplay operations.
• Cybersecurity Services: To detect and prevent fraud.
• Legal Authorities: When required by court order or government investigation.

Every third party is contractually bound to uphold 9buddy's privacy standards. They may only use your data for the specified purpose and are not permitted to share it with anyone else.

9buddy uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Types & Purposes

Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Under 9buddy's Privacy Policy, you have several rights over your own data:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can correct any information that is inaccurate or incomplete.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be restricted.
• Right to Object: You can opt out of marketing communications at any time.
• Data Portability: You can request a copy of your data.

To exercise these rights support@9buddy.netEmail us or reach out via live chat. We'll respond within 30 business days.

9buddy strictly prohibits anyone under the age of 18 from using the platform. Our child protection policy:

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.
• We never knowingly collect or process the personal data of anyone under the age of 18.
• If you believe a minor is using our platform, please support@9buddy.netto let us know.

9buddy uses industry-leading security measures to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All your data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Real-Time Fraud Monitoring: 24/7 automated fraud detection.
• Secure Data Centers: Includes firewall and intrusion detection systems.
• Regular Security Audits: Regular audits by independent third parties.
• Encrypted Backups: Protection against data loss.

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: support@9buddy.net
• Live Chat: Click the chat icon at the bottom right of the website.
• Response Time: Usually within 24 hours; up to 30 business days for complex matters.

We take every complaint seriously and work to resolve it as quickly as possible.